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Refund Policy

Thank you for choosing Haleem Ghar. We strive to provide you with exceptional dining experiences. In the event that you encounter any issues with your order or service, please review our refund policy outlined below.

  1. Cancellation of Online Orders:

    You have the option to cancel your online order within 15 minutes of placing it. To cancel, please contact our customer support team at 051 111 425 336. We will make every effort to accommodate your cancellation request.

  2. Refunds for Unfulfilled Orders:

    In the event that we are unable to fulfil your order, we will issue a full refund. This may occur due to unforeseen circumstances or if we are unable to prepare the requested food items.

  3. Quality or Service Issues:
    • If you encounter any issues with the quality of the food or service provided, please contact us immediately at 051 111 425 336. We will investigate the matter promptly.
    • To initiate a refund request, please provide detailed information regarding the issue, including order number, date and time of purchase, and a description of the problem.
    • In some cases, we may request supporting evidence, such as photographs, to assist in our investigation.
  4. Refund Processing:

    Once your refund request is approved, we will process it within three business days. The refund will be issued using the original payment method used for the transaction. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.

  5. Exclusions and Exceptions:

    Refunds will not be provided if a substantial portion of the food has been consumed before the refund request. Refunds may not be applicable for orders that were picked up or delivered but not reported as an issue within two hours of receipt.

Please note that this refund policy applies specifically to online orders placed through our website. For refunds related to in-person dining or orders placed through third-party platforms, such as delivery apps, please refer to their respective refund policies.

We reserve the right to modify or update this refund policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at 051 111 425 336. We are here to assist you and ensure your satisfaction.